Official WhatsApp Business Platform
Answer every WhatsApp chat. Follow up every lead.
One shared WhatsApp inbox for your whole team, plus campaigns, chatbots and AI replies on the official Cloud API. Keep using the WhatsApp Business app on your phone if you like.
Free trial, no card needed. Cancel anytime.
- Official Cloud API
- Meta’s own WhatsApp Business Platform. No unofficial tools that put your number at risk.
- Keep your phone app
- Connect the number on your WhatsApp Business app and keep using both. Chats stay in sync.
- One number, whole team
- Assign chats, leave notes and reply with saved answers, from any computer.
- From ₹399 a month
- Meta’s message fees are billed to your own account, with no markup from us.
From the first message to the repeat order
One official WhatsApp number for the whole business: a shared inbox, campaigns, chatbots and AI replies that work together, instead of one phone passed around the office.
01 · Shared inbox
One WhatsApp number. Your whole team.
Every chat lands in one inbox your team works from together. Assign conversations, leave internal notes and reply faster with saved answers, without passing a phone around.
- Assign chats by hand or automatically, round robin
- Labels, internal notes and saved replies with /shortcuts
- See when the 24-hour reply window closes
- Limit agents to their own chats if you need to
02 · Campaigns and sequences
Reach every opted-in customer, then follow up on time
Send approved template messages to thousands of contacts with their name, order or offer filled in. Schedule them, watch delivery and read rates live, and let drip sequences follow up over days or weeks.
- Target by group, tag, status or a CSV upload
- Live sent, delivered, read and replied counts
- Sequences stop as soon as the contact replies
- Opted-out contacts are skipped automatically
03 · Chatbots and flows
Answer the common questions, day and night
Build chatbots with a visual flow builder: buttons, lists, questions, conditions and hand-over to a person. Add WhatsApp Flows to take bookings and leads in forms that open inside WhatsApp.
- Keyword replies, welcome and away messages
- Working hours for each day, with an out-of-office reply
- Save answers to contact fields and tag the lead
- Call your own systems with API request steps
04 · AI replies
AI that answers from your own information
Give the AI your price list, FAQs, website pages or PDF brochures. It answers customers from what you gave it, and hands the chat to your team when it is not sure.
- Learns from text, web pages, PDF, DOCX and CSV files
- Runs all the time, in business hours or only after hours
- Hands over to a person when it is unsure
- Agents can rewrite, translate and polish replies in one click
05 · Lead capture
Every lead lands in WhatsApp, wherever it comes from
Web forms, landing pages, click-to-chat links, QR codes and Facebook Lead Ads all feed the same contact list, and can send a WhatsApp welcome message within seconds.
- Embed forms on your website or share a link
- Landing pages you build yourself, no designer needed
- Links and QR codes that show which campaign brought each chat
- Facebook Lead Ads synced in real time
The details a team needs
The small things that decide whether WhatsApp works for ten people, or only for the one holding the phone.
Template builder
Create templates with images, buttons, carousels and offers, and send them to Meta for approval from one screen.
Contacts and CRM
Custom fields, tags, groups, statuses and a kanban board. Import your contacts from a CSV file in seconds.
Keep the WhatsApp app
Connect the number already on your WhatsApp Business app and keep using both. Chats stay in sync.
Store order updates
Send order and shipping updates automatically from WooCommerce, Shopify or any system that can call a webhook.
REST API and webhooks
Send messages and sync contacts from your own software, and receive events in real time.
Team roles
Invite your team, decide who can see and do what, and keep an activity log of important actions.
Several numbers
Run more than one WhatsApp number, for example sales and support, from the same workspace.
Secure by design
Two-factor sign-in, encrypted access tokens and the official Cloud API. No unofficial tools that put your number at risk.
Built around how your customers already buy
Whatever you sell, the pattern is the same: answer fast, follow up on time, and keep every customer in one place.
Retail and e-commerce
Turn WhatsApp into a sales channel, from the first question to the delivery update.
- Order confirmations and shipping updates sent automatically from your store
- New arrivals and sale offers sent to opted-in customers
- A reminder with a coupon code for abandoned carts
Travel and tourism
Reply to every enquiry while it is still warm, and keep travellers informed until they are home.
- Enquiries from Facebook Lead Ads and your website go straight to WhatsApp
- Itineraries, vouchers and documents shared in the chat
- Reminders before the trip and a review request after
Education and coaching
Answer admission questions instantly and keep students and parents in the loop.
- A chatbot that sends course details and fees on request
- Demo class, exam and fee reminders
- Lead forms on your website and ads that start a WhatsApp chat
Real estate
Qualify property leads automatically and send each one to the right agent.
- Instant reply with the brochure and price list
- Questions that ask budget, location and timeline
- Site visit reminders and follow-ups
Clinics and salons
Fill your calendar and reduce no-shows with bookings and reminders in WhatsApp.
- Booking forms that open inside WhatsApp
- Appointment reminders the day before
- After-hours replies so no enquiry is missed
Restaurants and food
Take orders and bring regulars back with offers they actually read.
- Menu and today’s specials sent on request
- Weekend offers sent to your regulars
- A feedback form after every order
WhatsApp Business app
Keep the WhatsApp Business app on your phone
Already using the WhatsApp Business app? Connect the same number to PrimeReply and keep using both. Messages you send from your phone show up in the team inbox, and your team’s replies stay in sync.
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01
Same number, nothing to migrate
Your customers keep messaging the number they already know.
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02
Contacts and chat history brought in
Your contacts and up to six months of chats are imported.
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03
Reply from anywhere
Use the phone app or the inbox. Both stay in sync.
Up and running in an afternoon
No developers needed, and no new phone number if you already use the WhatsApp Business app.
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Step 1
Create your workspace
Sign up in two minutes and choose a plan. Start with the free trial.
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Step 2
Connect your WhatsApp number
Log in with Facebook and connect a new number, or the one already on your WhatsApp Business app.
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Step 3
Start replying and selling
Invite your team, import your contacts and switch on campaigns, chatbots and AI replies.
Straightforward pricing
No setup fee. Nothing is charged automatically: you pay each renewal invoice yourself, and can stop anytime.
Starter
For shops and small businesses starting on WhatsApp.
₹399 per month
14-day free trial
Start free trial- Shared team inbox, chatbots and campaigns
- 2,500 contacts
- 1 WhatsApp number
- 2 team members
- 2 drip sequences
- 30 campaigns per month
- 10,000 messages per month
- 10 message bots
- 5 template bots
- 3 visual flows
- 50 canned replies
- 10 custom fields
- 2 webhook triggers
- CSV campaigns
- WhatsApp Business App coexistence
- 2 WhatsApp Flows (forms in chat)
- 2 web forms
- 1 landing page
- 5 click-to-chat links & QR codes
Starter
For shops and small businesses starting on WhatsApp.
₹3,990 per year
₹333 per month, billed yearly · save ₹798
Start free trial- Shared team inbox, chatbots and campaigns
- 2,500 contacts
- 1 WhatsApp number
- 2 team members
- 2 drip sequences
- 30 campaigns per month
- 10,000 messages per month
- 10 message bots
- 5 template bots
- 3 visual flows
- 50 canned replies
- 10 custom fields
- 2 webhook triggers
- CSV campaigns
- WhatsApp Business App coexistence
- 2 WhatsApp Flows (forms in chat)
- 2 web forms
- 1 landing page
- 5 click-to-chat links & QR codes
Growth
Most popularFor growing teams that run campaigns and chatbots every week.
₹799 per month
14-day free trial
Start free trial- Everything in Starter, plus AI replies, API and Facebook Lead Ads
- 15,000 contacts
- 2 WhatsApp numbers
- 5 team members
- 10 drip sequences
- Unlimited campaigns per month
- 50,000 messages per month
- 50 message bots
- 25 template bots
- 15 visual flows
- Unlimited canned replies
- 30 custom fields
- 20 AI prompts
- 10 webhook triggers
- AI assist and auto-reply
- REST API access
- Outgoing webhooks
- CSV campaigns
- WhatsApp Business App coexistence
- 10 WhatsApp Flows (forms in chat)
- 10 web forms
- 5 landing pages
- 25 click-to-chat links & QR codes
- 2 Facebook Pages for Lead Ads
Growth
Most popularFor growing teams that run campaigns and chatbots every week.
₹7,990 per year
₹666 per month, billed yearly · save ₹1,598
Start free trial- Everything in Starter, plus AI replies, API and Facebook Lead Ads
- 15,000 contacts
- 2 WhatsApp numbers
- 5 team members
- 10 drip sequences
- Unlimited campaigns per month
- 50,000 messages per month
- 50 message bots
- 25 template bots
- 15 visual flows
- Unlimited canned replies
- 30 custom fields
- 20 AI prompts
- 10 webhook triggers
- AI assist and auto-reply
- REST API access
- Outgoing webhooks
- CSV campaigns
- WhatsApp Business App coexistence
- 10 WhatsApp Flows (forms in chat)
- 10 web forms
- 5 landing pages
- 25 click-to-chat links & QR codes
- 2 Facebook Pages for Lead Ads
Pro
For busy teams with several numbers and high volume.
₹1,499 per month
14-day free trial
Start free trial- Everything in Growth, for bigger teams
- Your own branding in the workspace
- 1,00,000 contacts
- 5 WhatsApp numbers
- 15 team members
- Unlimited drip sequences
- Unlimited campaigns per month
- 2,00,000 messages per month
- Unlimited message bots
- Unlimited template bots
- Unlimited visual flows
- Unlimited canned replies
- 100 custom fields
- Unlimited AI prompts
- 50 webhook triggers
- AI assist and auto-reply
- REST API access
- Outgoing webhooks
- CSV campaigns
- WhatsApp Business App coexistence
- Remove platform branding
- Unlimited WhatsApp Flows (forms in chat)
- Unlimited web forms
- 20 landing pages
- Unlimited click-to-chat links & QR codes
- 5 Facebook Pages for Lead Ads
Pro
For busy teams with several numbers and high volume.
₹14,990 per year
₹1,249 per month, billed yearly · save ₹2,998
Start free trial- Everything in Growth, for bigger teams
- Your own branding in the workspace
- 1,00,000 contacts
- 5 WhatsApp numbers
- 15 team members
- Unlimited drip sequences
- Unlimited campaigns per month
- 2,00,000 messages per month
- Unlimited message bots
- Unlimited template bots
- Unlimited visual flows
- Unlimited canned replies
- 100 custom fields
- Unlimited AI prompts
- 50 webhook triggers
- AI assist and auto-reply
- REST API access
- Outgoing webhooks
- CSV campaigns
- WhatsApp Business App coexistence
- Remove platform branding
- Unlimited WhatsApp Flows (forms in chat)
- Unlimited web forms
- 20 landing pages
- Unlimited click-to-chat links & QR codes
- 5 Facebook Pages for Lead Ads
Meta charges for some WhatsApp template messages separately, billed directly to your own WhatsApp Business Account. How Meta pricing works
Questions, answered
Can’t find what you’re looking for? Write to us at [email protected].
Your customers are already on WhatsApp
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